Contact information
We’re here to help with questions about your order, shipping, returns, or our products. Reach out any time and we’ll get back to you as soon as we can.
Customer Support
Email: contact@nixlyshop.com
Phone: (617) 733-9933
Business hours: [Monday to Friday, 9:00 AM to 5:00 PM ET], closed on U.S. federal holidays
Response time: We reply to emails within 1-2 business days.
Business Information
Business name: NixlyShop
Address: 45 Temple St, Boston, MA 02114, United States
Website: nixlyshop.com
Returns Address
Please do not send returns to this address until you have received a Return Authorization from us. Return instructions and the correct returns address will be provided when your return is approved. See our Refund & Return Policy.
Order Questions
To help us respond faster, please include:
- Your order number
- The email used to place the order
- Photos, if your item arrived damaged or incorrect
Report Damaged or Incorrect Items
Email contact@nixlyshop.com within 7 days of delivery with your order number and clear photos.
Privacy Requests
For questions about your personal information, or to access, correct, or delete your data, email contact@nixlyshop.com.